Organization, Workspaces & Teams

Glacis is organized in three levels: your organization, one or more workspaces, and teams within each workspace. Understanding this hierarchy helps you navigate the platform and set up access for your colleagues.

The hierarchy


Organization (your company)
  └── Workspace (an operational environment)
        ├── Team (e.g., "Procurement")
        ├── Team (e.g., "Logistics")
        └── Team (e.g., "Customer Service")

Organization

Your organization is your company in Glacis. It's the top-level container that holds everything — workspaces, members, and settings. Each company has one organization.

Organization-level settings include member management, security settings (like SSO), and workspace administration.

Roles at the organization level:

Organization Owner — full control over the organization, workspaces, teams, and members
Member — access to assigned workspaces and teams

Workspace

A workspace is a shared operational environment — think of it like a shared drive for your supply chain data. Everyone on a workspace sees the same orders, shipments, emails, and workflows.

Most companies start with one workspace. Larger organizations might use separate workspaces for different regions or business units (e.g., "North America Operations" and "APAC Operations").

Workspace settings include the workspace name, member management, and team configuration. From Workspace Settings (gear icon in the sidebar), you can manage members, archive teams, and configure general settings.

Team

A team is a group within a workspace — usually aligned with a function like Procurement, Logistics, or Customer Service. Teams are the operational unit in Glacis:

Each team gets its own email address (e.g., procurement@yourcompany.glacis.com)
Each team has its own orders, workflows, SOPs, and emails
Team members can see everything within their team

Roles at the team level:

Team Manager — full control over the team, including managing members and roles
Member — access to team workflows, SOPs, emails, and tasks

Team settings include the team name, email prefix, and member management. The email prefix determines the team's Glacis email address — only lowercase letters and numbers are allowed.

How it all connects

When you log into Glacis, you select a workspace (if you have access to more than one). The left sidebar then shows your teams and their content. Orders, shipments, workflows, and emails all belong to a team within a workspace.

To learn how to set up your workspace and teams, see Quick Start.

Need help?

If you have questions or run into issues, we're here to help:

Chat with us — use the support widget in the bottom-right corner of Glacis
Email — reach us at support@glacis.com