Orders
An order in Glacis represents a transactional document between parties — a purchase order you place with a supplier, a sales order from a customer, or a transfer between your own locations. Orders are the central record in most supply chain operations.
What an order contains
Every order tracks: the parties involved (buyer, seller), what's being ordered (line items with products, quantities, and prices), key dates (order date, expected delivery, promised date), and commercial terms (incoterm, currency).
Orders also carry flags — Urgent for rush orders, Recurring for blanket orders, and Consignment for consignment arrangements.
Order types
Type | What it represents |
|---|---|
Purchase Order (PO) | An order you place with a supplier |
Sales Order (SO) | An order a customer places with you |
Transfer Order (TO) | An internal transfer between your locations |
How orders enter Glacis
Orders can arrive through automation (a workflow extracts data from an email and creates the order), through manual entry, or via bulk upload. The most common path in supply chain operations is email → AI extraction → order — fully automated.
When orders are created from email, Glacis also creates any missing master data (companies, products, locations) automatically — so you don't need to pre-load every supplier before you start.
How orders connect to everything else
Orders are the hub of your supply chain data in Glacis:
Shipments track the physical delivery of order items
Emails contain the communication that led to the order
Documents are the files (PDFs, invoices, packing lists) attached to the order
Tasks are the action items, approvals, and follow-ups related to the order
SOPs define the operating procedure the order follows
Workflows automate the processing of orders
Order lifecycle
Orders move through statuses: Initiate → Confirmed → In Progress → Completed. Orders can be Cancelled from any state.
To learn how to create and manage orders, see How to Create Orders and How to Manage Orders. For a detailed field reference, see Order Fields and Statuses.
Need help?
If you have questions or run into issues, we're here to help:
Chat with us — use the support widget in the bottom-right corner of Glacis
Email — reach us at support@glacis.com