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Email Manager

The Email Manager app lets your workflows send, receive, and search emails. It's the most commonly used app in supply chain workflows — most automations start with an incoming email.

Email Received (Trigger)

Starts the workflow when an email arrives at your team's Glacis email address.

Configuration:

Option

When it triggers

Receive New Email

New incoming emails only

Receive Reply Email

Replies to emails Glacis previously sent

Always Run

Both new emails and replies

Output data available to later steps:

Field

Template variable

Sender's email address

{{STEP_KEY.From}}

Subject line

{{STEP_KEY.Subject}}

Plain text body

{{STEP_KEY.Text Body}}

HTML body

{{STEP_KEY.HTML Body}}

Attachment IDs

{{STEP_KEY.[Related Document IDs]}}

Email ID

{{STEP_KEY.Email ID}}

"Receive Reply Email" is useful for follow-up workflows — for example, checking whether a supplier responded to a confirmation request.

Send Email

Sends an email from your team's Glacis email address.

When to use it: Sending order confirmations, supplier follow-ups, reminders, or notifications as part of a workflow.

Configuration:

Field

Description

To

Recipient email address(es) — supports template variables

Subject

Email subject line

Body

Email content in Markdown — supports template variables

Attachments

Optionally attach documents from previous steps

Example — order confirmation email:

To: {{TRG_EMAIL.From}}
Subject: Order {{CRT_ORDER.order_number}} Confirmed
Body: We've received your order and it's being processed.

Replies to sent emails arrive back in the same thread and can trigger follow-up workflows.

Find Email

Searches for email messages matching specific criteria.

When to use it: Looking up previous email threads related to an order, supplier, or subject — for example, finding the original PO email when processing a follow-up.

Need help?

If you have questions or run into issues, we're here to help: